The Kenai family is our main interest.

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We know that honesty is the best policy in the online shopping industry. That is why we have designed transparent, generous and fair policies for all of our clients. Continue reading and contact us if you have any questions

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• Exchange policies and guarantees.

 

The change of a product purchased in our online store must be managed within 20 days from the date of purchase, by writing to our WhatsApp chat (57) / 302 834 47 53. 

 

If you want to change any of our products, you should keep in mind that:

 

•  Promotional or discounted garments have NO change.

•  Changes of garments will always be made because you want another size, design or color of the garment

•  It is important that the product must not be modified or altered from its original state, the garment must be in good condition, clean and with its original labels.

 

The shipping costs of the product must be borne entirely by the customer. except when you receive a product that  does not match  with your purchase. 

 

RIGHTS OF WITHDRAWAL

In accordance with the right of withdrawal enshrined in Law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 business days from the delivery of the product.

The product must be returned in the same condition in which you received it.

Transportation costs and others, incurred in the return will be assumed by you.

If you request a return of the money to an account of our same bank BANCOLOMBIA or DAVIVIENDA, the transaction has no cost; if the request is made to a different one that includes consignments,